FAQ
Below are links to some of our most frequently asked questions. You may also want to check out our training tips. If you do not see your question below please feel free to contact us or call us at 1-877-722-5582.
What is DOG GUARD?
How does it work?
Isn’t it cruel to correct my dog all the time?
How does the training system work?
Can a dog on the DOG GUARD system be taken out of the yard for a walk?
How do I know that the system is functioning properly?
Are your batteries rechargeable?
How much does DOG GUARD cost?
What makes DOG GUARD better than other systems?
Why should I buy DOG GUARD?
What is DOG GUARD?
Dog Guard has been in the pet containment industry for over 20 years now. Our brand is known within the industry for reliability, quality and the excellent service that accompanies every sale. Dog Guard manufactures a superior line of veterinarian-approved pet containment products. Our radio-controlled fence system consists of a hidden wire fence which is essentially invisible to the human eye. We use a dog collar with a small receiver attached to it, and a home transmitter which controls the area of hidden dog protection.
Located in Troy, New York, our headquarters is home to our Production, Design, Customer Service, Marketing, and Administrative Departments.
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How does it work?
First, a transmitter is installed in a convenient location, such as the garage or basement. Then a single wire is installed underground by burying this wire as a complete loop along the entire perimeter of your property. This underground boundary can also include certain portions of your yard, such as a pool or garden. Your dog is safely contained within your yard, while not being allowed to trample your gardens or swim in your pool. The transmitter sends a harmless radio signal through the wire, which is picked up by the small receiver on the dog’s collar. When the dog nears the wire, the receiver picks up the signal and gives off an audible warning, while at the same time giving the dog a mild correction. This correction is adjustable with 32 different levels of correction available. This way we ensure that we are adjusting the system for your dogs best interest and protection.
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Isn’t it cruel to correct my dog all the time?
The correction has been thoroughly tested and proven to be harmless. It is a mild static pulsation, similar to a shock from a doorknob, yet unpleasant enough that the dog will quickly learn to avoid it. The whole purpose of a good pet containment system is to contain your pet without correcting him all the time. The DOG GUARD system along with the training your pet receives ensure that your pet learns the boundary and stays away from it. Most pets will never sustain more than two or three corrections. Remember the level of correction must be greater than the level of distraction.
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How does the training system work?
The boundary is marked off with flags, creating a visible boundary line for the pet. For two weeks, the dog owner should spend fifteen minutes, twice daily, exercising the dog around the flag boundary. If the dog moves toward the flags, he should be told “NO!” The dog should then be moved away from the flags and given lots of praise. By using this technique, the dog will quickly learn where the boundary is located. Later, once the dog becomes familiar with the boundary, the flags can be removed. Remember, praise and repetition are the keys to success!
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Can a dog on the DOG GUARD system be taken out of the yard for a walk?
Yes! Once the dog is trained to the system, he can be taken outside of the yard. The DOG GUARD receiver collar must be taken off before putting the leash on
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How do I know that the system is functioning properly?
Our transmitter has three colored indicator lights. The red and green light should be on all the time, while the yellow light will only come on in the event of an electrical surge or lightning damage.
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Are your batteries rechargeable?
They are not. Rechargeable batteries, while a good idea, do not suit the purpose of a good pet containment system. To be most effective, rechargeable batteries need to be totally drained before recharging. What do you do while the battery is recharging? How do you know when the battery is sufficiently drained? To save our customers from worrying about these questions, we offer a battery plan. To obtain pricing, contact your local Dog Guard Dealer through our Dealer Locator by clicking here.
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How much does DOG GUARD cost?
DOG GUARD costs much less than traditional fencing, and has none of the maintenance and aesthetic problems. The cost will vary, depending on the size of the property and the number of dogs on the system. Every DOG GUARD dealer works directly with the manufacturer, therefore the cost of DOG GUARD may be lower than you think.
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What makes DOG GUARD better than any other system?
Better, of course, is always in the eye of the beholder. However, here are some facts you may want to consider when comparing our product with any other product on the market: The DOG GUARD system comes with a 30-day equipment money-back guarantee. This time allows you to make sure your pet will be successful with this product. We do this to offer that “extra peace of mind” while your pet is in training.
- The transmitter offers a lifetime warranty against power surges and lightning strikes.
- The receiver is waterproof.
- A lifetime warranty on the receiver is available for an additional $50.00.
- The DG9 XT receiver is the most powerful receiver on the market. If necessary, the correction can be reduced by more than 75%. Even with reduced correction, no other receiver comes close to the strength of the DG9 XT.
- The transmitter is capable of enclosing up to 100 acres of property.
- The system is user friendly, with indicator lights and range adjustment at your fingertips.
Why should I buy DOG GUARD?
Everyone at DOG GUARD, from the manufacturer to the dealers, has your pet’s safety in mind. From the moment you purchase a DOG GUARD pet containment system, you can rest assured that your dog is in good hands, from our knowledgeable dealers and trainers to our skilled technicians. From equipment support when you have questions about your system, to moral support when you just don’t know what to do with your pet, we will be with you every step of the way. If you love your dog and want to keep him safe and happy, DOG GUARD is for you.
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