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For the Safety and Freedom of Your Pet.

Trouble Shooting

Is your Pet leaving the yard?

If your dog leaves the property even once, you should perform this checklist before calling your Dog Guard of Northern New Jersey Dealer:

  1. Check the receiver collar and make sure it is on snug.  This is the #1 reason dogs will leave the property.
  2. Check the light scheme on your Transmitter to be sure the correct lights are lit and there is NO alarm sounding (See “Checking Your System”).
  3. Check to make sure the battery was replaced when scheduled.  Make sure it is installed positive side UP in the Receiver Collar.
  4. Take the Receiver Collar outside AND TEST IT AT THE WIRE.  YOU SHOULD HEAR THE TONE 2 TO 3 FEET BEFORE THE WIRE.  (See “Checking the Receiver Collar”).
  5. If you have an extra battery, try replacing the battery.
  6. If the Receiver Collar works in one place, it is working on the whole property.  By the same token, if the Receiver Collar is not working in one spot, it is not working anywhere.
  7. If everything appears to be normal and working, you may need to raise the correction level (See “Checking the System”) and/or call or email your Dog Guard of Northern New Jersey Office.

Do not allow your pet to leave the property more than twice before calling our office!

Checking the Receiver Collar

The only way to be certain your system is working properly is by checking the Receiver Collar.

If everything appears to be normal at the Transmitter, you can check the Receiver Collar outside at the line, usually in the driveway. 

Take the Receiver Collar off your pet, snap the buckle together, and hold the Collar by the snapped buckle.  Let the Receiver hang down (as if the dog were in it) about knee high, yellow or blue sticker forward or up, with the posts closest to the rear.  You should start hearing the tone 2 to 3 feet before the wire.  If you have to get closer than that, you may have to turn up the range control on theTransmitter.

If you still do not get any signal, take the battery out for 30 seconds and replace it (positive side up) and try again.  If still no signal, check when the battery was last replaced.

Try reading “Checking Your Transmitter.”  If still no results, call your Dog Guard of Northern New Jersey Office.